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In case of loss or damage of shipments en route, after the shipment leaves our warehouse, it is the buyer’s responsibility to file a claim against the freight company. Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. We inspect and ship all merchandise in factory manufactured condition unless stated or requested otherwise. Luna Furniture reserves the to right cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost-related issues on out-of-state orders without prior notice. Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). After 24 hours of delivery, no claims will be allowed.
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The delivery date may vary depending on the availability of the products from vendor companies, destination, weather conditions, shipping volumes, and force majeure. Items that do not have this label will be back-ordered from the vendor after your order is received.
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Items with the "IN STOCK" label are ready for delivery.However, after shipment, it usually takes 1 to 10 business days for Dallas, Fort Worth, Austin, San Antonio, Temple, Killeen, Waco, College Station, and Bryan areas & their surroundings, and 1 to 6 weeks for the other locations including out-of-state addresses. We ship the products which display "IN STOCK" the next business day to other locations. Delivery date depends on the destination.Same-Day Delivery is not available Sundays and Mondays. Please note that unforeseen circumstances beyond our control, such as changes in delivery capacity and shipping volumes, may delay the delivery of your order. If they are ordered after 11 am, delivery will be the next business day. If these products are ordered by 11 am Tuesday to Saturday, they will be delivered the same day. We offer next-day delivery in the Houston area for the products that display "IN-STOCK".Likewise, in case of refusal of shipment or failure to comply with the delivery requirements attempted delivery, detention, and/or storage fees will be the sole responsibility of the consignee. ** In case of refusing or returning the shipment, the buyer will be charged a 30% restocking fee as well as two-way freight costs.